Student A: You want to speak to the customer. Service Manager at an online shop. You bought a TV but it doesn't work. You want the company to collect and replace it. Telephone the customer helpline and explain your problem.

Student B: You work on the customer helpline for an online company. Your manager is not available so take the caller´s name, number and write down the details of the complaint.

A: Good morning. What I can help?
B: Good morning. want to communicate with the administrator.
A: Right now he can not attend. Can I help you with something?
B: Yesterday I received a TV that I bought on your page, but it did not work.
A: What is your full name?
B: Carolina Robles Monroy
A: Could you give me your phone number?
B: My number is 1234 - 5678
A: Right. Miss. Robles. I will inform the administrator about your case. Do you want to be the go to repair, change the TV or a refund?
B: If you can repair or change a new one.
A: Could you give me the key to the TV?
B: 09876TEYH
A: Perfecto, to-morrow receive a call. Anything else that he can help?
B: So okay.
A: Have a great day. My name is Jose Perez, was a pleasure to deal with it.
B: See you later.